This privacy statement describes how Whitfield Factor Coaching Services (Whitfield Factor Ltd) deals with your personal information, and how we protect your privacy.
Your privacy
Our commitment to your privacy
Whitfield Factor is a professional Coaching Services Company. We provide services to the general public around Life Strategy Support, Coaching and Mentoring (including Business Coaching), Career Coaching and Low Vision Support Services.
This privacy statement outlines what personal information we collect, how we store, use and share it, and how you can access or correct your personal information. We are committed to protecting your privacy when you visit our website or contact us in any way.
We deal with your personal information in accordance with the Privacy Act 2020 and this privacy statement.
We may occasionally update this privacy statement, to reflect changes to our practices, and will notify you when we do so. This statement was last updated on 14th December 2021.
Your personal information
Collecting your personal information
We collect personal information that we need in order to deliver our services to you. We collect personal information directly from you when you access our services or engage with us through our website.
Information collected from you
If you access any of our services (including downloading templates or signing up for our newsletters) we will collect some or all of the following personal information:
- Your name (first and last names)
- Company Name (if applicable)
- Your email address
- Your phone number(s)
- Your street address and region
- Website activity.
- Transaction history when purchasing services.
- Your credit card number, name on your card, expiry date and card verification code (CVC) code*.
- Any other information you choose to provide us.
Collectively, this is known as your “personal information”.
Note: We do NOT store full credit card details. These are captured directly by STRIPE, a Payment Card Industry Data Security Standard compliant payment provider, which will only deal with your personal information in accordance with the Privacy Act and its privacy policy.
Information collected from third parties
We do not collect any personal information from third parties about you.
Using your personal information
In order to deliver our services, we use your personal information in the ways set out below. If we need to use information in a way not outlined below, we will only do so if required or permitted by law or with your authorisation.
We use your personal information to:
- Provide you with any products and services you request or sign up for.
- Contact you to clarify details about your membership or digital access, or to respond to any of your enquiries.
- Invoice you, or receive payment from you, for any of our services that require payment.
- Target or customise our marketing and advertising.
- Tell you about our new products, services, promotions and campaigns. For example, if you are opted-in to email marketing communications we may email you to let you know about a new service you may be interested in.
- Provide you with information about the operation and security of our websites.
- Contact you to advise you of changes to our terms and conditions, services or new products or promotions.
Email communications
Whitfield Factor clients will be signed up to automatically receive email marketing communications, including surveys. For all our marketing emails, you can choose to remove yourself from receiving these communications by following the “unsubscribe” prompt at the bottom of each email.
Comments and feedback contributions
We may occasionally use some of your comments and feedback to display it within the website ‘Reviews’ section. If so, we will endeavour to get your permission before copying or quoting your message. Your first name and last name initial e.g. Tony B, will be displayed with your comment. You can request your display name to be changed at any time.
Sharing your personal information
We do not sell or rent your personal information to any third party. However, we do share your personal information with trusted third parties that work on our behalf to deliver our services to you (such as for computing and storage purposes, for email correspondence and marketing purposes).
Third parties, some of which are based overseas, which we share your personal information with include:
- Chimp, for marketing automation and email marketing.
- Survey Monkey, to send you our surveys.
- Stripe, our payment gateway provider.
- Google Analytics and Google Ad Manager, for targeted advertising.
- Social Media Platforms (Facebook and Instagram), for targeted advertising.
We do not authorise third parties to use or disclose your personal information except for the purpose of providing the service we request from them. All third parties, which we disclose your personal information to, are subject to obligations under the New Zealand Privacy Act 2020 to protect your information from unauthorised use or disclosure.
You can choose to opt out of having your email address provided to Google and Facebook for targeted advertising by emailing us with your request to whitfieldfactor@gmail.com
We do not share your personal information with any overseas providers which are not subject to the New Zealand Privacy Act. If we were to do so, we would obtain prior authorisation from you before we disclose it to any such third parties.
We may sell aggregated survey results to third parties but the results do not contain any personally identifiable or personal information.
How we store and protect personal information
We store your personal information we collect from you in accordance with our obligations under the Privacy Act and take reasonable steps to ensure the security of your personal information. We use trusted third-party providers to store and process our data and ensure that our cloud-based platforms meet New Zealand privacy requirements
Retention
We retain personal information only for as long as we need it in order to continue to provide you with our service(s), maintain the security of our websites or as required by law.
Security
We take all reasonable steps to ensure the personal information we collect is protected against loss, unauthorised access and disclosure or any other misuse.
Cookies
We use cookies and web beacons to help us understand how visitors engage with our website and services. These technologies allow us to:
- Improve our website (for example, identify and promote popular content); and
- Provide you with more targeted information where appropriate.
Temporary cookies:
Third party cookies and other technologies: We use third party cookies and other technologies for marketing and to gather website analytics. This includes:
- Remarketing and emails: we use third party cookies – such as Google Analytics and Stripe cookies – to keep track of the content you’re interested in and remarket it to you when you leave our site (as a result, you may see ads from Whitfield Factor Professional Coaching Services when you visit other websites).
- Impression reporting: we use web beacons to estimate the number of users that have viewed and clicked on our advertisements (as a result, we’re able to gauge the success of a campaign).
For more information on Stripe, our third party inbound marketing and sales software, see here.
You can also ask your browser to delete or block third party cookies: simply search online for “cookies” + the name of your internet browser (for example, “Google Chrome”) for step-by-step instructions.
Your privacy rights
You have the right to request access to and correct any personal information we hold about you at any time.
You can contact us on 021 769 826 or email us whitfieldfactor@gmail.com
Rights of access
You have the right to request a copy of the personal information we hold about you. When any such request is received, we will process your request as soon as possible and provide you with our decision on your request within 20 working days after your request. We will also take steps to verify your identity before providing you with any requested personal information.
Asking us to stop using your information
You can ask us to stop using your information. However, if you ask us to stop using your information, we may not be able to provide you with all our services, such as emailing you newsletters and updates.
You can choose to opt out of having your email address provided to Google and Facebook for targeted advertising by emailing us with your request to whitfieldfactor@gmail.com
Complaints
At Whitfield Factor Professional Coaching Services, we are committed to dealing quickly and appropriately with any privacy complaints.
If you are concerned this privacy statement may have been breached or your privacy has been compromised, please email us immediately on whitfieldfactor@gmail.com
If we cannot adequately address your privacy concerns, you have the right to complain to the Office of the Privacy Commissioner. For more information on privacy see the Privacy Commissioner’s website.